Upon completion, participants will be able to:
- Develop and implement pharmacy business strategies
- Manage pharmacy operations efficiently
- Improve financial performance and profitability
- Implement effective inventory and supply chain systems
- Lead and manage pharmacy teams
- Ensure regulatory compliance and quality assurance
- Apply digital technologies to pharmacy management
- Design patient-centred pharmacy services
- Develop growth and expansion strategies
- Prepare pharmacy investment and business plans
WEEK 1. PHARMACY LEADERSHIP, STRATEGY & ENTREPRENEURSHIP
Module 1: The Pharmacy Business Environment
Topics
- Evolution of pharmacy practice
- Pharmacy business ecosystem
- Healthcare market dynamics
- Pharmaceutical industry trends
- Pharmacy sector opportunities
- Future of pharmacy practice
Module 2: Pharmacy Entrepreneurship & Business Models
Topics
- Pharmacy startup fundamentals
- Community pharmacy models
- Hospital pharmacy business models
- Online pharmacy models
- Franchise systems
- Diversification opportunities
- Feasibility studies
Module 3: Strategic Management for Pharmacies
Topics
- Strategic planning
- SWOT and PESTLE analysis
- Competitive positioning
- Business model innovation
- Growth strategies
- Sustainability planning
Module 4: Leadership & Governance
Topics
- Leadership styles
- Governance structures
- Accountability systems
- Decision-making
- Ethics and professionalism
- Change management
Module 5: Healthcare Economics & Pharmacy Financing
Topics
- Health economics
- Pharmacy financing models
- Reimbursement systems
- National Health Insurance implications
- Cost management
- Pricing strategies
- Profitability drivers
Practical Assignment
Develop a Pharmacy Business Strategy & Investment Canvas
Components:
- Vision and mission
- Market assessment
- Service portfolio
- Financial projections
- Strategic priorities
WEEK 2. PHARMACY OPERATIONS, SUPPLY CHAIN & FINANCIAL MANAGEMENT
Module 6: Pharmacy Operations Management
Topics
- Workflow design
- Dispensing processes
- Service delivery systems
- Productivity improvement
- Capacity management
- SOP implementation
Module 7: Inventory & Pharmaceutical Supply Chain Management
Topics
- Inventory control systems
- Procurement management
- Supplier qualification
- Stock forecasting
- Cold chain management
- Expiry prevention
- Inventory KPIs
Module 8: Financial Management & Business Performance
Topics
- Financial statements
- Budgeting
- Cash flow management
- Working capital management
- Cost control
- Revenue cycle management
- Financial dashboards
Module 9: Digital Pharmacy & Business Analytics
Topics
- Pharmacy management software
- Electronic prescription systems
- Telepharmacy
- Artificial Intelligence
- Business intelligence
- Data analytics
- Cybersecurity
Module 10: Human Resource Management
Topics
- Workforce planning
- Recruitment
- Performance management
- Compensation systems
- Staff retention
- Leadership development
Practical Assignment
Develop a Pharmacy Operations Excellence Plan
Components
- Workflow map
- Inventory framework
- Financial dashboard
- Workforce structure
- Digital transformation roadmap
WEEK 3. QUALITY, COMPLIANCE, CUSTOMER EXPERIENCE & GROWTH
Module 11: Quality Assurance & Good Pharmacy Practice
Topics
- Quality management systems
- Good Pharmacy Practice
- SOP development
- Internal audits
- Continuous improvement
- Inspection readiness
Module 12: Pharmacy Regulation, Ethics & Risk Management
Topics
- Pharmacy laws and regulations
- Licensing requirements
- Controlled medicines management
- Pharmacovigilance
- Ethical decision-making
- Risk management
- Business continuity planning
Module 13: Customer Experience & Pharmaceutical Care Services
Topics
- Patient-centred care
- Customer experience design
- Medication therapy management
- Vaccination services
- Screening services
- Chronic disease support programs
- Complaint management
Module 14: Pharmacy Marketing, Branding & Customer Growth
Topics
- Pharmacy branding
- Marketing strategy
- Social media marketing
- Customer retention
- Loyalty programs
- Community engagement
Module 15: Multi-Branch Management & Business Expansion
Topics
- Chain pharmacy management
- Franchise operations
- Branch performance monitoring
- Expansion planning
- Mergers and acquisitions
- Investment readiness