Executive Certificate in Health Administration and Strategic Management
An executive programme designed to develop competent healthcare leaders capable of managing hospitals, clinics, health programmes, and healthcare organizations through effective leadership, operational excellence, financial sustainability, healthcare governance, NHIS management, digital transformation, and patient-centred service delivery.
Details & curriculum
Select a section to explore what you will learn.
EXECUTIVE CERTIFICATE IN HEALTH ADMINISTRATION & STRATEGIC MANAGEMENT
Duration: 8 Weeks
Format: Hybrid Executive Format (2 lectures per week)
Total executive sessions: 16 Lectures
Level: Executive Professional Certificate
School: School of Health & Management
This is not a traditional healthcare administration course. It is an executive programme designed to develop competent healthcare leaders capable of managing hospitals, clinics, health programmes, and healthcare organizations through effective leadership, operational excellence, financial sustainability, healthcare governance, NHIS management, digital transformation, and patient-centred service delivery.
Participants will gain practical tools to improve institutional performance, optimize healthcare operations, strengthen accountability, and lead sustainable healthcare transformation.
The programme is designed to:
- Develop healthcare leadership and executive management competencies.
- Strengthen hospital administration and operational systems.
- Improve patient-centred healthcare delivery.
- Build financial and resource management capabilities.
- Enhance knowledge of NHIS operations and claims management.
- Strengthen governance, compliance, and quality assurance.
- Improve strategic management and healthcare entrepreneurship.
- Build digital transformation and innovation capabilities.
By the end of the programme, participants will be able to:
- Lead healthcare institutions effectively.
- Improve hospital operational efficiency.
- Manage healthcare finances and resources.
- Strengthen healthcare governance and compliance.
- Manage NHIS accreditation, claims, and reimbursement processes.
- Improve patient experience and healthcare quality.
- Apply digital technologies in healthcare administration.
- Develop strategic growth plans for healthcare institutions.
- Monitor institutional performance using KPIs and dashboards.
Sixteen executive sessions delivered across eight weeks, two lectures per week, in a hybrid executive format built for working professionals.
Lecture 1: Introduction to Health Administration & Healthcare Leadership
- Introduction to Health Administration
- Healthcare Administration versus Clinical Practice
- Roles of Healthcare Administrators
- Leadership in Healthcare Organizations
- Contemporary Challenges in African Healthcare Systems
Lecture 2: Understanding Healthcare Systems & Organizational Structures
- Ghana Health System Structure
- Public, Private and Faith-Based Healthcare Systems
- Levels of Healthcare Delivery
- Hospital Organizational Structure
- Roles and Responsibilities of Departments
- Healthcare Referral Systems
Practical Exercise: Assess the organizational structure of a healthcare facility.
Lecture 3: Healthcare Operations Management
- Daily Hospital Operations
- Patient Flow Management
- Workflow Design
- Appointment Systems
- Outpatient and Inpatient Operations
- Emergency Department Coordination
Lecture 4: Healthcare Facility & Resource Management
- Facility Administration
- Equipment Management
- Asset Management
- Procurement Systems
- Logistics and Supply Chain
- Maintenance Systems
Practical Exercise: Develop a Patient Flow Improvement Framework.
Lecture 5: Leadership for Healthcare Managers
- Leadership Styles
- Strategic Leadership
- Decision-Making
- Change Leadership
- Emotional Intelligence
Lecture 6: Human Resource Management
- Recruitment
- Staff Retention
- Workforce Planning
- Performance Management
- Staff Welfare
- Burnout Prevention
- Conflict Resolution
Practical Exercise: Conduct a Workforce Performance Assessment.
Lecture 7: Healthcare Financial Management
- Healthcare Financing
- Budgeting
- Revenue Management
- Cost Control
- Financial Reporting
- Resource Allocation
Lecture 8: National Health Insurance Scheme (NHIS) Administration
- Introduction to Ghana's National Health Insurance Scheme
- NHIS Act and Regulatory Framework
- Accreditation Requirements for Healthcare Providers
- NHIS Benefit Package
- Claims Preparation, Submission & Electronic Claims Management
- Claims Verification, Vetting & Reimbursement Systems
- Common Causes of Claims Rejection
- Claims Audit and Fraud Prevention
- Financial Sustainability under NHIS
- Strategies for Improving Claims Recovery
Practical Exercise: Develop an NHIS Claims Management and Revenue Improvement Plan.
Lecture 9: Healthcare Quality Management
- Quality Assurance
- Quality Improvement Models
- Clinical Governance
- Healthcare Standards
- Accreditation Systems
- Continuous Quality Improvement
Lecture 10: Patient Experience & Clinical Communication
- Patient-Centred Care
- Customer Service Excellence
- Complaint Management
- Patient Satisfaction
- Clinical Communication
- Patient Relationship Management
Practical Exercise: Design a Patient Experience Improvement Strategy.
Lecture 11: Healthcare Governance
- Governance Structures
- Board Responsibilities
- Accountability Systems
- Institutional Leadership
- Strategic Oversight
Lecture 12: Healthcare Law, Ethics & Risk Management
- Healthcare Regulations
- Licensing Requirements
- Regulatory Bodies
- Professional Ethics
- Medical Legal Issues
- Risk Management
- SOP Development
- Compliance Systems
Practical Exercise: Develop a Healthcare Governance and Compliance Checklist.
Lecture 13: Strategic Management & Healthcare Entrepreneurship
- Strategic Management Process
- Vision and Mission
- SWOT Analysis
- Strategic Implementation & Control
- Healthcare Business Models
- Healthcare Entrepreneurship
- Sustainability Planning
Lecture 14: Digital Health & AI in Healthcare Administration
- Digital Health Systems
- Hospital Information Systems (HIS)
- Electronic Medical Records (EMR/EHR)
- Artificial Intelligence in Healthcare Administration
- Data Analytics
- Telemedicine
- Digital Transformation
Practical Exercise: Develop a Digital Transformation Roadmap for a Healthcare Facility.
Lecture 15: Monitoring, Evaluation & Healthcare Performance
- Key Performance Indicators (KPIs)
- Balanced Scorecard
- Healthcare Dashboards
- Monitoring & Evaluation
- Performance Reporting
- Data-Driven Decision Making
Lecture 16: Healthcare Transformation & Executive Leadership
- Change Management
- Institutional Transformation
- Continuous Improvement
- Leadership Execution
- Building High-Performing Healthcare Institutions
- Future Trends in Healthcare Management
Practical Exercise: No practical exercise; this week feeds directly into the Final Capstone Project.
Each participant will develop a comprehensive Healthcare Administration & Management Transformation Plan, applying every discipline covered across the eight-week programme to one real healthcare institution.
The project should include:
- Organizational Structure Assessment
- Healthcare Operations Improvement Plan
- Human Resource Management Strategy
- Financial Sustainability Plan
- NHIS Claims and Revenue Management Strategy
- Quality Improvement Framework
- Patient Experience Strategy
- Governance and Compliance Framework
- Digital Health Transformation Plan
- Strategic Management & Growth Plan (3-5 Years)
- Monitoring & Evaluation Framework
- Executive Implementation Roadmap